Refund & Returns Policy

At Sharalipi, your satisfaction matters to us 😊. If something isn’t quite right with your order, we’re here to support you every step of the way.

How Long You Have to Return

You can request a return or refund within 7 days of receiving your item. If more than 7 days have passed since your delivery, we unfortunately can’t offer a refund or exchange. 

📦 Return Conditions

To be eligible for a return:

  • Your item must be unused and in the same condition you received it.
  • It must be in the original packaging (if applicable). 
  • You must provide a proof of purchase (like your order receipt or invoice). 

🔄 Exchanges & Defects

If you received a damaged or incorrect item, we’ll gladly replace it.

Here’s what to do:

  1. Take a photo of the issue.

  2. Contact us at info@sharalipi.com with your order details.

  3. We’ll guide you on the next steps and how to return the item if needed.

💰 Refund Process

Once we’ve received and inspected your returned item:

  • We’ll email you to confirm we got it.

  • If approved, your refund will be sent back to your original payment method within a few business days. 

Missing a refund?

  • First check your bank account.

  • Then contact your bank or card issuer — sometimes it takes a little processing time.

  • Still not seeing it? Reach out to us and we’d be happy to help.

🚚 Shipping Returns

To return an item, please send it to:

📍 2nd Floor, Andarkilla Shahi Jame Masjid, 59, Chattogram

Please note:

  • You’re responsible for return shipping costs.

  • These costs are not refundable. 

  • If the item is expensive, consider using a trackable shipping service or shipping insurance — we can’t guarantee we’ll receive your return otherwise. 

🌟 Got Questions?

We’re always here to help!
📧 Email us: info@sharalipi.com

We want every experience with Sharalipi to feel fair and friendly 💬 — let us know how we can assist!

Would you like a Bangla version of this rewritten page too? (It can make your site even easier to understand for local customers!)